FAQs
Here at The Reject Shop, we have your convenience in mind.
For a better shopping experience, please read through our FAQs!
GENERAL ENQUIRIES
Does your website carry all the available furniture in-store?
Only our best-seller pieces are available on the website. If you wish to see our full range of products, you can visit our experience gallery or make an appointment with us.
Are the prices of your furniture online different from the prices in-store?
The gallery serves only as a venue for customers to view and experience the products sold on the website.
Are the products you sell defective?
We carry products that are surplus clearance (last season collection etc) and do not necessarily have defects. For the ones that do have, there may only be minor cosmetic defects that do not impact the furniture’s functionality.
Do you offer furniture customization?
We offer our products "as-is" therefore customization is not available. We do have a wide range of furniture selection and our sales staff are trained to help you find the best fit for your home.
Can I trade-in my previously purchased product from The Reject Shop for a new one?
To ensure the quality of our furniture and the safety of our customers, we do not accept trade-ins of used products previously purchased from us.
Your satisfaction is our priority
We ensure that you are able to enjoy quality design furniture at the most affordable prices.
If you have other questions about our store, please feel free to reach out to us! »
SHIPPING AND DELIVERY
Where do you ship currently?
Our products are currently available within Singapore only.
What are your shipping charges? (Part 1)
If delivery is required, the 3rd party deliver company fee charges $40 for 1 to 3 big items such as sofa (installation incl). Fee is same if delivery is just for one item such as an office chair. Any smaller items such as chairs added on to the delivery will not be additionally charged.
Click to book delivery service »
What are your shipping charges?(Part 2)
Additional $10 per big item for 4th item onwards. Additional $10 per level is chargeable if its not on lift level. Alternatively you can also chose to arrange your own delivery or self collect.
Click to book delivery service »
How do I pay for the shipping charges?
For orders with less than 3 items, a flat fee of SGD 40 will be applicable. please select one of the shipping options based on the number of furniture you would like to buy and add them to cart.
When do you deliver the goods after completing my order online?
We fulfill our delivery on Tuesdays, Thursdays and Saturdays, subject to availability. We will reach out to you to confirm the delivery timings once you have placed your order.
Can I order and pay for my furniture but have it delivered at a later time?
We are happy to help you store your purchased items in our warehouse Free of Charge for up to 30 days. Additional days are subject to storage charges of $15 per cbm/week.
ORDERS AND PAYMENT
How can we place an order and how long is the order process?
You can place an order through our website or send an email via sales@therejectshop.sg Upon order confirmation, we will process your order within 24 hours. Your order is deemed confirmed once payment has been made.
Can I reserve an item and pay only a deposit?
As most of our items are either unique pieces or with limited stocks only, we will require a full payment upon order placement. Goods are sold on a first-come first-served basis.
How can I confirm the payment for my purchase online?
Please choose the paypal payment method upon check out and complete your payment via the gateway. This is currently the only payment option on the website.
*Cash and NETS only available in-store. No Credit Card. However instalment payment is available for OCBC cards. Reach out to us to know more. »
When can I return my products?
You can return products purchased from The Reject Shop only if the product you receive is different from the product you have purchased.
How do I make an exchange?
Due to the nature of our business model, we do not allow an exchange of items once product has been delivered. However, we can consider an exchange if the products are still in the warehouse or yet to be collected.
Can I cancel my order?
Most of our items are based on limited stocks available and is on a first-come first-served basis. Once an order is placed, we will reserve that item for you. In the event that order is placed but the payment is not confirmed within 24 hours, we will automatically cancel your order and a notification email will be sent to your registered email.